IT Helpdesk Services
Companies need to ensure that their IT infrastructure is working efficiently to meet the needs of their customers and employees. Outsourcing IT helpdesk services offers numerous benefits to companies, including cost savings, expertise, scalability, 24/7 support, focus on core business, and improved customer service.
Capabilities
Achieve optimal business productivity. Outsource your IT Helpdesk today
How we can help.
Entrust Network Services provides high availability support and access to our team of skilled experts for your end-users to have the technical support they need to perform their job duties efficiently and effectively.
We are an ISO 27001 accredited IT firm that follows industry standards in terms of helpdesk protocol, becoming a part of your team to ensure that your IT infrastructure is working efficiently and effectively, leading to increased productivity while providing significant cost savings as compared to having an in-house IT Team.
We willl connect you to the right person.
TESTIMONIAL
Driven by forging relationships.
“I highly recommend Entrust Network. Over the past 10 years, our consultancy business grew five times to almost 50 staff now across the region. This growth was possible partly because of the partnership we have with Entrust Network. Their team of engineers helped migrate our system to the Cloud and protect our data consistently. Overall, Entrust Network has provided us with unmatchable customer service with a tremendous quality of service that has resulted in minimized downtime and disruption. We have peace of mind knowing that we have a reliable IT partner.”
Cho Pei Lin, Managing Director
APRW
Pei Lin has an Honors Bachelor of Law Degree from the National University of Singapore and pioneered in introducing Litigation PR to Singapore. Her forte includes strategic PR consultancy in public affairs and public education campaign communications, corporate, litigation, crisis communications, and government relations.
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Our approach business IT helpdesk
Enabling organisations to succeed through our firm’s commitment to continual improvements in technological knowledge and expertise
Incident Logging
Incident Logging
Managed Service
Managed Service
Microsoft 365
Microsoft 365
Helpdesk Service
Helpdesk Service
Managed Service
Managed Service
Microsoft 365
Microsoft 365
Incident Logging
Creating a support ticket in the IT helpdesk system, which includes details about the issue, such as the user's contact information, the nature of the problem, and any error messages received.
Incident Triage
IT helpdesk engineer will triage the incident to determine its severity and prioritize the response accordingly. For example, critical incidents that impact business operations will be given higher priority than less urgent issues.
Incident Diagnosis
Diagnose the issue by asking questions and conducting tests to determine the cause of the problem. They may also remotely access the user's computer or device to troubleshoot and resolve the issue.
Incident Resolution
Once the cause has been identified, our IT helpdesk engineers will work to resolve the incident. This may involve providing step-by-step instructions to the end-user, performing remote troubleshooting and configuration.
Incident Closure
IT helpdesk engineers will update the support ticket with details of the resolution and close the incident. They may also follow up with the end-user to ensure that the issue has been resolved satisfactorily.
Incident Reporting and Analysis
The IT helpdesk team will regularly review support ticket logs to identify recurring issues and report back to client, to improve the end-user productivity.
Our Clientele
Hirata Corporation
Manufacturing
Prudential
Insurance
Natureland Spa
Health & Wellness
Compass One
Retail Mall
Thai Airways International
Airline / Travel
FirstCom Solutions
Technology
NTUC
Confederation
Soon Li Heng Group
Civil Engineering
CBRE Group
Management
Jamiyah Singapore
Non-Profit Organisation
Tung Lok Group
Food & Beverage
SSP Group
Food & Beverage
Hirata Corporation
Manufacturing
Prudential
Insurance
Compass One
Retail Mall
Natureland Spa
Health & Wellness
Thai Airways International
Airline / Travel
FirstCom Solutions
Technology
Soon Li Heng Group
Civil Engineering
NTUC
Confederation
CBRE Group
Management
Jamiyah Singapore
Non-Profit Organisation
SSP Group
Food & Beverage
Tung Lok Group
Food & Beverage
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INSIGHTS
Why companies should outsource IT helpdesk
Gain insights into what IT helpdesk entails and why outsourcing your IT helpdesk needs and the reaons why it has become a popular and practical solution for businesses.
